Terms & Conditions

Service Agreement

Topline Limousine LLC agrees to provide a properly equipped vehicle and professional chauffeur to accommodate the itinerary described in the customer’s confirmed reservation for the stated price.

Unless specifically included in the reservation notes or written confirmation, parking fees, tolls, airport fees, port fees, and chauffeur gratuity are the responsibility of the customer.

The chauffeur is authorized to perform only the transportation services specified in the confirmed reservation. Changes to the itinerary—including additional stops, route changes, extended service, or additional waiting time—may result in additional charges. Payment may be required before the additional service is performed.

Transportation liability

The liability of Topline Limousine LLC is limited to the transportation service provided. We are not responsible for losses, missed flights, missed cruises, missed appointments, or other damages resulting from delays, interruptions, or termination of service caused by weather, traffic, road closures, mechanical problems, acts of God, airport restrictions, government actions, or circumstances beyond our reasonable control.

Personal belongings and luggage

Passengers are responsible for their luggage and personal belongings. Topline Limousine LLC is not responsible for items left inside a vehicle or for loss or damage to luggage during loading, unloading, or transportation, except where liability is required by law.

Smoking, Cleaning & Damage

Smoking and vaping are strictly prohibited inside all Topline Limousine LLC vehicles.

The customer assumes financial responsibility for damage or extraordinary cleaning caused by the customer or any member of their party. This includes smoking, vaping, spills, stains, sickness, burns, broken equipment, or damage to the vehicle’s interior or exterior.

Illegal activity, unsafe conduct, harassment, and behavior that could damage the vehicle or endanger passengers or the chauffeur are prohibited. Service may be terminated without a refund when passenger conduct creates a safety or legal risk.

Complimentary Waiting Time

• International airport arrivals: 60 minutes from the flight’s officially posted arrival time.
• Domestic airport arrivals: 30 minutes from the flight’s officially posted arrival time.
• Cruise-line pickups: 30 minutes from the confirmed pickup time.
• All other reservations: 10 minutes from the scheduled pickup time.

Additional waiting time is charged in 15-minute increments according to the reserved vehicle:

Passengers should keep their telephone available and notify Topline immediately about customs delays, baggage delays, terminal changes, or other pickup issues.

No-show policy

A reservation may be considered a no-show when the passenger cannot be located or contacted after the complimentary waiting period and reasonable contact attempts. No-show reservations may be charged at the full confirmed rate.

Extra Stops

A passenger requesting an unscheduled stop during point-to-point transportation will be charged as follows:

Stops lasting longer than 10 minutes may also incur waiting-time or hourly charges. All additional stops are subject to vehicle and chauffeur availability.

Last-Minute Service Extensions

Topline Limousine LLC cannot guarantee the availability of a last-minute service extension. Customers should allow sufficient time for anticipated delays and follow the schedule stated in the confirmed itinerary.

A requested change or extension may be approved only when it does not interfere with another customer’s confirmed reservation before or after the scheduled service.

Approved extensions are charged at the standard rate for the reserved vehicle in 30-minute increments. By requesting an extension, the customer authorizes Topline Limousine LLC to charge the payment method connected to the reservation for the additional service.

If cash payment has been approved, payment is due at the beginning of the rental period or before the additional service is performed. Topline may still require a valid payment card and authorization to secure the reservation.

Cancellation & No-Show Fees

The following minimum cancellation notice is required before the scheduled pickup time:

Cancellations made inside the applicable cancellation period and passenger no-shows may be charged the full reservation amount.

Refunds & Final Payment

An eligible cancellation received before the cancellation deadline for the reserved vehicle will receive a refund of eligible payments, less the 25% nonrefundable deposit and any disclosed nonrefundable third-party or processing costs.

Final payment is due before the applicable cancellation deadline unless a different payment schedule is included in the written reservation confirmation.

A billing claim involving cancelled transportation must be supported by a cancellation confirmation number or cancellation email issued by Topline Limousine LLC.

Refunds, when approved, are returned to the original payment method. Financial institutions may require additional processing time before the credit appears.

Vehicle Substitution

Topline Limousine LLC reserves the right to substitute a vehicle in case of an emergency, mechanical issue, schedule interruption, or other operational necessity.

To help prevent a delayed or cancelled pickup, we will make reasonable efforts to provide a vehicle of the same size or a larger vehicle capable of comfortably accommodating the confirmed passenger and luggage count.

A specific vehicle color, model, year, or exact unit is not guaranteed unless it is confirmed in a separate written agreement.

Acceptance of terms

By completing a reservation, the customer confirms that they have reviewed and accepted these Terms and Conditions. The customer is responsible for sharing relevant requirements with every passenger in their party.