Privacy Policy & Transportation Terms

Privacy Policy

Topline Limousine LLC (“Topline,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit toplinelimousine.com, request a quote, make a reservation, contact us, or use our transportation services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information you provide

We may collect information such as:

• Your name, telephone number, email address, and billing address.
• Pickup and drop-off addresses, dates, times, stops, and requested services.
• Flight, airline, airport, cruise, hotel, and event information.
• Passenger count, luggage count, vehicle selection, and child-seat requests.
• Special instructions and communications you send to our team or chauffeur.
• Payment-related information required to authorize or complete a reservation.
• Business or corporate account details when applicable.

Information collected automatically

When you use our website, limited technical information may be collected automatically, including your IP address, browser type, device type, referring page, pages visited, approximate location, cookie identifiers, and website interaction data.

Payment information

Payments may be processed through a secure third-party payment processor. Topline Limousine LLC generally does not store complete card numbers or card security codes on its own website servers. Payment processors handle this information under their own security and privacy practices.

How We Use Your Information

We may use collected information to:

• Prepare quotes and process transportation reservations.
• Confirm, modify, dispatch, and complete your requested service.
• Communicate pickup instructions, chauffeur details, delays, or schedule updates.
• Monitor applicable flights and coordinate airport or cruise-port pickups.
• Process payments, deposits, refunds, and authorized additional charges.
• Respond to questions, service requests, complaints, or lost-item reports.
• Maintain business, accounting, safety, and legal records.
• Prevent fraud, misuse, security threats, and unauthorized transactions.
• Improve our website, booking experience, customer service, and operations.
• Send marketing messages when you have consented or when otherwise legally permitted.
• Comply with legal obligations and enforce our agreements.

Text messages and calls

When you provide a telephone number, you authorize us to contact you about your quote, reservation, pickup, service status, payment, or customer-support request. Message and data rates may apply. Consent to receive promotional messages is not required to purchase transportation. You may reply STOP to promotional text messages or contact us to opt out.

How We Share Information

We do not sell your personal information for money. We may share information only when reasonably necessary with:

• Assigned chauffeurs, dispatchers, and authorized transportation affiliates.
• Payment processors, website hosts, email providers, booking systems, and technology vendors.
• Account holders, travel coordinators, hotels, event planners, or booking partners involved in your reservation.
• Insurance providers, professional advisers, regulators, courts, or law enforcement when legally required.
• A successor business in connection with a merger, financing, sale, or transfer of business assets.

Service providers receive only the information reasonably necessary to perform their work and are expected to handle it appropriately.

Cookies, Retention & Security

Cookies and analytics

Our website may use essential cookies, analytics technologies, and similar tools to remember preferences, maintain website functions, understand traffic, measure performance, and protect against fraud. You may control cookies through your browser settings, although disabling essential cookies may affect website functionality.

Information retention

We retain personal information only for as long as reasonably necessary to complete services, maintain financial and operational records, resolve disputes, enforce agreements, and satisfy legal, insurance, tax, or regulatory requirements.

Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

External websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those independent websites.

Children’s privacy

Our website and booking services are not directed to children under 13. Reservations must be submitted by an adult or authorized representative. If we learn that information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also ask questions about how your information is used or request to opt out of eligible marketing communications.

We may need to verify your identity before completing a privacy request. Some information may be retained when required for legal, financial, fraud-prevention, safety, or contractual purposes.

To submit a privacy request, email info@toplinelimousine.com .

Transportation Terms & Conditions

These Transportation Terms apply to reservations and services provided by Topline Limousine LLC. By requesting, confirming, or using our transportation services, the customer and all passengers agree to these terms.

Reservations, Rates & Payment

Reservation information

Customers are responsible for providing accurate pickup times, addresses, contact details, flight or cruise information, passenger counts, luggage counts, and special requirements. Topline is not responsible for service issues caused by incomplete or incorrect information supplied by the customer.

Rates and additional charges

Quoted rates are based on the information provided at booking. Additional charges may apply for requested stops, route changes, waiting time, overtime, parking, tolls, airport or port fees, cleaning, damage, excessive luggage, special equipment, holiday service, after-hours service, or service extending beyond the original reservation.

Payment authorization

A valid payment method may be required to secure a reservation. By providing a payment method, the customer authorizes Topline to charge the confirmed fare and any permitted additional charges arising from the reservation. Unless stated otherwise, gratuity is optional and may be added by the customer.

Vehicle selection

We make reasonable efforts to provide the reserved vehicle class. For operational, safety, or availability reasons, we may provide a comparable or upgraded vehicle. Specific colors, models, and vehicle years are not guaranteed unless confirmed in writing.

Third-party reservations

The person or organization making a reservation for another passenger is responsible for communicating these terms and all pickup instructions to that passenger.

Cancellation Policy

Cancellation requirements depend on the reserved vehicle. Unless a different written agreement or confirmation applies, the following minimum cancellation notice is required:

Cancellations received inside the applicable cancellation period, no-shows, and unused portions of service may be charged in full. Approved cancellations made before the applicable deadline may be refunded less any disclosed nonrefundable deposit, processing fee, or committed third-party expense.

A substantial change to the date, pickup time, vehicle, route, or duration may be treated as a cancellation and new reservation, depending on availability.

Waiting Time, Delays & No-Shows

Complimentary airport and cruise waiting time

• Domestic airport arrivals: up to 30 minutes.
• International airport arrivals: up to 60 minutes.
• Cruise-port pickups: up to 30 minutes.

Complimentary waiting time begins according to the scheduled pickup time or the monitored flight arrival time, as determined by the reservation. After the complimentary period, waiting-time charges may apply at the rate shown in your confirmation.

Non-airport pickups

For residences, hotels, offices, and other non-airport locations, the chauffeur may wait up to 15 minutes after the scheduled pickup time unless otherwise agreed. Additional waiting charges may apply, and continued availability is not guaranteed.

Passenger communication

Passengers should keep their telephone available and notify Topline promptly about customs delays, lost luggage, terminal changes, or other pickup issues. Flight monitoring does not replace the passenger’s responsibility to communicate material changes.

No-shows

A reservation may be considered a no-show when the passenger cannot be located or contacted after the applicable waiting period and reasonable contact attempts. No-show reservations may be charged in full.

Passenger Responsibilities

Passenger and luggage capacity

Passengers must reserve a vehicle large enough for all travelers, luggage, child seats, mobility devices, and equipment. Chauffeurs may refuse to exceed legal passenger or cargo limits. An additional vehicle may be required at the customer’s expense.

Child seats

Child seats must be requested before service and remain subject to availability. The responsible adult must confirm that the requested seat is appropriate for the child and may be required to inspect or secure it. Passengers may provide their own child seat.

Passenger conduct

Smoking, illegal drugs, unlawful conduct, dangerous behavior, harassment, and damage to the vehicle are prohibited. Chauffeurs may end transportation when conduct threatens safety, violates the law, or risks damage to people or property. No refund is required when service is ended for prohibited conduct.

Cleaning and damage

The customer may be charged for extraordinary cleaning, smoking, spills, sickness, stains, burns, broken equipment, or other damage caused by passengers. Charges may include cleaning, repair, replacement, and reasonable vehicle downtime.

Personal belongings

Passengers are responsible for their belongings. Topline is not responsible for items left in a vehicle, although we will make reasonable efforts to locate and return reported items. Delivery or shipping expenses may be charged to the customer.

Service animals

Service animals are accommodated as required by applicable law. Customers are encouraged to notify us in advance so that we can prepare the assigned vehicle appropriately.

Service Limitations, Liability & Disputes

Delays and events outside our control

Travel times are estimates and are not guaranteed. Topline is not responsible for delays or service interruptions caused by traffic, road closures, weather, accidents, mechanical emergencies, airport restrictions, security procedures, public events, government actions, strikes, natural disasters, or other events outside our reasonable control.

Safety and route decisions

Chauffeurs may select routes based on safety, traffic, road conditions, and operational judgment. Service may be delayed, modified, or cancelled when conditions make transportation unsafe or unlawful.

Affiliated transportation providers

When necessary, Topline may arrange service through a properly authorized affiliate or transportation provider. Reservation information may be shared with that provider to complete the trip.

Limitation of liability

To the fullest extent permitted by law, Topline Limousine LLC will not be liable for indirect, incidental, special, punitive, or consequential damages, including missed flights, cruises, events, business opportunities, or connecting transportation. Any direct liability will be limited to the amount paid for the affected transportation service, except where a different limitation is required by law.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Before filing a legal claim, the customer agrees to contact Topline and make a reasonable good-faith effort to resolve the dispute.

Severability and entire agreement

If any provision is found unenforceable, the remaining provisions will remain in effect. These terms, together with the customer’s written quote, confirmation, and any signed service agreement, constitute the agreement applicable to the reservation. The more specific written reservation term controls if a conflict exists.

Policy updates

We may update this Privacy Policy and these Transportation Terms periodically. The revised version becomes effective when posted with a new “Last updated” date. The terms included with a confirmed reservation will continue to govern that reservation unless otherwise agreed.

Contact Topline Limousine LLC

Contact us if you have questions about this policy, want to exercise a privacy right, or need assistance with a transportation reservation.